自1996年成立以來，機電工程營運基金(營運基金)便致力為客戶提供高成本效益、穩妥可靠的全方位優質機電服務。為了回應客戶需求，提升服務質素，營運基金更訂定長遠的改善措施，制訂五年策略，並以微利營運(營運基金喻為「淺水作業」)，讓客戶保留更多資金加强公共服務，以實踐「透過與客戶的伙伴關係，創造公眾價值利惠市民」的企業目標。營運基金相信，客戶多省一分錢，就會有多一分錢服務社會。

那麼，在客戶眼中，營運基金的服務又是否物有所值呢？

2014年，營運基金進行了客戶意見調查，結果明確顯示，營運基金「淺水作業」的微利營運模式和全方位的優質服務，深獲客戶認同和讚譽，而客戶也樂於繼續選用營運基金的工程服務。

Established in 1996, EMSTF aims to provide cost-effective and high quality, comprehensive E&M services to its customers. Responding to customers’ needs and to improve customer service, EMSTF has identified long-term improvement measures, and formulated a five-year plan to achieve the corporate goal of “creating public value for community betterment through partnership with our clients”. Furthermore, EMSTF will keep operating at slim profit to enable client departments to retain more funds to better their services for the community. EMSTF believes that a dollar it saves for the client is a dollar more the client can spend on serving the community.

The question is, are EMSTF services value-for-money in customers’ eyes?

In 2014, EMSTF conducted a customer opinion survey, and the results clearly indicate that customers highly recognise and appreciate EMSTF’s slim-profit operation in delivering high quality, comprehensive services and they will continue choosing its services.