Pledge Performance > 2017 Performance Pledge (1309)

Annual Report on EMSD Performance Pledge 2017

Details of our performance in the year 2017 are as follows:

Gas Safety

Type of Service		Target Response Time (Working Days)	Target Compliance Level	Actual Compliance Level
1.	Registration of installers	12	100%	100%
2.	Registration of contractors	38	100%	100%
3.	Approval for construction of notifiable gas installations	30	100%	100%
4.	Approval for use of notifiable gas installations	12	100%	100%
5.	Approval for use of equipment/material	26	100%	100%
6.	Scheduling and inspection of LPG road tankers and cylinder wagons	18	100%	100%
7.	Enlistment of competent persons for LPG installations/gasholders	25	100%	100%

LPG vehicle safety

Type of Service		Target Response Time (Working Days)	Target Compliance Level	Actual Compliance Level
1.	Enlistment of competent persons for maintenance of fuel systems	25	100%	100%
2.	Approval for use of LPG fuel tanks in vehicles	26	100%	100%
3.	Approval for construction of filling stations	30	100%	100%
4.	Approval for use of filling stations	12	100%	100%

Electricity Safety

Type of Service		Target Response Time (Working Days)	Target Compliance Level	Actual Compliance Level
1.	Registration of electrical workers/ contractors/competent persons	13	99%	99%
2.	Registration of recognised certification bodies and manufacturers	17	100%	100%
3.	Endorsement of testing certificates of electrical installations	13	99%	99%

Lift and Escalator Safety

Type of Service		Target Response Time (Working Days)	Target Compliance Level	Actual Compliance Level
1.	Registration of lift/escalator contractors	40	100%	100%
2.	Registration of lift/escalator engineers	40	100%	100%
3.	Registration of lift/escalator workers	40	100%	100%
4.	Issue of use permits permitting the lifts/escalators to be put into use and operation	13	100%	100%
5.	Issue of use permits permitting the lifts/escalators to continue to be used and operated	13	100%	100%

Amusement Ride Safety

Type of Service		Target Response Time (Working Days)	Target Compliance Level	Actual Compliance Level
1.	Approval of design and construction of amusement rides (capacity of less than or equal to 20 persons) ^(a)	34	100%	100%
2.	Approval of design and construction of amusement rides (capacity of 21 or more persons) ^(b)	48	100%	100%
3.	Issue of permits to use for amusement rides	13	100%	100%
	(a) for example, mini trains. (b) for example, roller coasters.

Builder’s Lift and Tower Working Platform Safety

Type of Service		Target Response Time (Working Days)	Target Compliance Level	Actual Compliance Level
1.	Approval of design and construction of builders’ lifts and tower working platforms	34	100%	100%
2.	Endorsement of periodic test certificates for builders’ lifts and tower working platforms	12	100%	100%
3.	Issue of permits to use for builders’ lifts and tower working platforms	12	100%	100%

Energy Efficiency

Type of Service		Target Response Time (Working Days)	Target Compliance Level	Actual Compliance Level
1.	Registration of Voluntary Energy Efficiency Labelling Scheme	17	99%	100%
2.	Registration of The Hong Kong Energy Efficiency Registration Scheme for Buildings	17	99%	100%
3.	Approval of Applications under the voluntary water-cooled air-conditioning system scheme	17	99%	100%
4.	Processing of product submissions under Mandatory Energy Efficiency Labelling Scheme	17	99%	100%
5.	Registration of Registered Energy Assessors under the Mandatory Building Energy Code (BEC) Scheme	40	99%	100%

Reports and Enquiries

Type of Service		Target Response Time (Working Days)	Actual Compliance Level
1.	Report of illegal equipment and installations	10	100%
2.	Written enquiries on registration, safety or other technical issues	13	100%
3.	Oral enquiries on registration, safety or other technical issues	Immediate	100%

Lifts/Escalators at Footbridges, Subways, Markets and Clinics, Lighting and Ventilation Equipment at Public Transport Interchanges Footbridge and Subway Lighting, Traffic Signals

Type of Electrical and Mechanical Maintenance Service			Target Response Time	Actual Compliance Level
1.	Report of major malfunctions ^{Note 1}
	a)	Lifts at footbridges, subways, DH clinics and FEHD public markets	30 minutes	100%
	b)	Escalators at footbridges, subways and FEHD public markets	30 minutes	100%
	c)	Lighting and ventilation equipment at public transport interchanges	1 hour	100%
	d)	Lighting equipment at footbridges and subways	2 hours	100%
	e)	Traffic signals	2.5 hours	99.3%
2.	Report of other defects ^{Note 2}
	a)	Lifts at footbridges, subways, DH clinics and FEHD public markets	1 hour	100%
	b)	Escalators at footbridges, subways and FEHD public markets	1 hour	100%
	c)	Lighting and ventilation equipment at public transport interchanges	1 working day	100%
	d)	Lighting equipment at footbridges and subways	1 working day	100%
	e)	Traffic signals	1 working day	100%
	f)	Drinking fountains at leisure venues	3 hours	100%
Note 1 Major malfunctions - Defects which may cause imminent danger/risk of life to the public. For example, passengers may be trapped in a malfunctioned lift, etc. Note 2 Other defects - Defects which may cause nuisance/inconvenience (but not danger) to the public. For example, the malfunctioning of a lift without trapped passengers.