2023 Performance Pledge

Annual Report on EMSD Performance Pledge 2023

Details of our performance in the year 2023 are as follows:

Gas Safety (Gas Safety Ordinance)

Type of Service
Target Response Time (Working Days)Target Compliance LevelActual Compliance Level
1. Registration of installers 12 100% 100%
2. Registration of contractors 38 100% 100%
3. Approval for construction of notifiable gas installations 30 100% 100%
4. Approval for use of notifiable gas installations 12 100% 100%
5. Approval for use of equipment/materials 26 100% 100%
6. Scheduling and inspection of LPG road tankers and cylinder wagons 18 100% 100%
7. Enlistment of competent persons for LPG installations/gasholders 25 100% 100%
8. Registration of Gas Supply Company 40 100% 100%
LPG Vehicle Safety

Type of Service
Target Response Time (Working Days)Target Compliance LevelActual Compliance Level
1. Enlistment of competent persons for maintenance of fuel systems 25 100% 100%
2. Approval for use of LPG fuel tanks in vehicles 26 100% 100%
3. Approval for construction of filling stations 30 100% 100%
4. Approval for use of filling stations 12 100% 100%
Electricity Safety (Electricity Ordinance)

Type of Service
Target Response Time (Working Days)Target Compliance LevelActual Compliance Level
1. Registration of electrical workers/ contractors/ competent persons 13 99% 99%
2. Registration of generating facilities 40 95% 99%
3. Registration of recognised certification bodies and manufacturers 17 100% 100%
4. Endorsement of testing certificates of electrical installations 13 99% 100%
Lift and Escalator Safety (Lifts and Escalators Ordinance)

Type of Service
Target Response Time (Working Days)Target Compliance LevelActual Compliance Level
1. Registration of lift/escalator contractors 40 100% 100%
2. Registration of lift/escalator engineers 40 100% 100%
3. Registration of lift/escalator workers 40 100% 100%
4. Issue of use permits permitting the lifts/escalators to be put into use and operation 13 100% 100%
5. Issue of use permits permitting the lifts/escalators to continue to be used and operated 13 100% 100%
Amusement Ride Safety (Amusement Rides (Safety) Ordinance)

Type of Service
Target Response Time (Working Days)Target Compliance LevelActual Compliance Level
1. Approval of design and construction of amusement rides
(capacity of less than or equal to 20 persons) (a)
34 100% 100%
2. Approval of design and construction of amusement rides (capacity of 21 or more persons) (b) 48 100% 100%
3. Issue of permits to use for amusement rides 13 100% 100%
 
(a) for example, mini trains.
(b) for example, roller coasters.
 
Builder's Lift and Tower Working Platform Safety
(Builders’ Lifts and Tower Working Platforms (Safety) Ordinance)

Type of Service
Target Response Time (Working Days)Target Compliance LevelActual Compliance Level
1. Approval of design and construction of builders’ lifts and tower working platforms 34 100% 100%
2. Endorsement of periodic test certificates for builders’ lifts and tower working platforms 12 100% 100%
3. Issue of permits to use for builders’ lifts and tower working platforms 12 100% 100%
Energy Efficiency

Type of Service
Target Response Time (Working Days)Target Compliance LevelActual Compliance Level
1. Registration of Voluntary Energy Efficiency Labelling Scheme 17 99% 100%
2. Registration of The Hong Kong Energy Efficiency Registration Scheme for Buildings 17 99% 100%
3. Approval of Applications under the voluntary water-cooled air-conditioning system scheme 17 99% 100%
4. Processing of product submissions under Mandatory Energy Efficiency Labelling Scheme 17 99% 100%
5. Registration of Registered Energy Assessors under the Mandatory Building Energy Code (BEC) Scheme 40 99% 100%
Reports and Complaints

Type of Service
Target
Response Time
(Working Days)
Actual Compliance Level
1. Complaint and Report of Malpractice or Illegal Installations 10 Note 1 100%
Note 1
For complicated case or cases involving other parties, an interim response will be provided within 10 working days to be followed by substantive reply as soon as possible.
Lifts/Escalators at Footbridges, Subways, Markets and Clinics,
Lighting and Ventilation Equipment at Public Transport Interchanges,
Footbridge and Subway Lighting, Traffic Signals

Type of Electrical and Mechanical Maintenance Service

Target Response Time
Actual Compliance Level
1.
Report of major malfunctions Note 2
a) Lifts at footbridges, subways, DH Note 3 clinics and FEHD Note 4 public markets 30 minutes 100%
b) Escalators at footbridges, subways and FEHD public markets 30 minutes 100%
c) Lighting and ventilation equipment at public transport interchanges 1 hour 100%
d) Lighting equipment at footbridges and subways 2 hours 100%
e) Traffic signals 2.5 hours 100%
2.
Report of other defects Note 5
a) Lifts at footbridges, subways, DH clinics and FEHD public markets 1 hour 100%
b) Escalators at footbridges, subways and FEHD public markets 1 hour 100%
c) Lighting and ventilation equipment at public transport interchanges 1 working day 100%
d) Lighting equipment at footbridges and subways 1 working day 100%
e) Traffic signals 1 working day 100%
f) Drinking fountains at leisure venues 3 hours 100%
Note 2
Major malfunctions - Defects which may cause imminent danger/risk of life to the public. For example, passengers may be trapped in a malfunctioned lift, etc.
Note 3
DH = Department of Health
Note 4
FEHD = Food and Environmental Hygiene Department
Note 5
Other defects - Defects which may cause nuisance/inconvenience (but not danger) to the public. For example, the malfunctioning of a lift without trapped passengers.