Billy Lam, Chief Executive Officer, Airport Authority Hong Kong

"In our business, much hinges upon having high quality, reliable service on a day-to-day basis from business partners such as EMSD."

"EMSD is reliable, steady, and technically competent. They work with our colleagues well, and are customer-oriented. In maintenance work, reliability is very important. Their service is reliable.

"In our business, much hinges upon having high quality, reliable service on a day-to-day basis from business partners such as EMSD. They have worked with us at Chek Lap Kok from scratch and have delivered good service. We are confident they will continue to live up to our expectations.

"EMSD has also seconded a team of staff to assist the Authority to assess and rectify Y2K problems in its embedded systems. They are doing a fine job, and we look forward to their support in monitoring the work. EMSD has provided other important maintenance services in areas such as airfield lighting and baggage handling systems. They are indeed an integral part of our team. We look forward to continued mutual support."