The EMSD successfully renewed another Service Level Agreement (SLA) with a term of ten years with the Independent Commission Against Corruption (ICAC) in March this year, for providing a wide range of comprehensive repair and maintenance services for the electrical, mechanical, air-conditioning and electronic facilities in the ICAC offices, as well as its vehicles.
Over the past year when negotiation for the SLA renewal took place, the COVID-19 epidemic was severe, and both the EMSD and the ICAC had to devote themselves to the fight against the epidemic. Moreover, to adhere to the disease prevention measures, the two parties could only communicate and negotiate on the new SLA remotely through video conferencing, instead of having face-to-face discussion. Fortunately, the EMSD and the ICAC have been co-operating for years, during which we have resolved a number of complicated tasks together and established good working relationship, driven by a shared vision of enhancing efficiency and value through joint efforts. For example, replacement of the kitchen ventilation system in the ICAC Headquarters, repair of the tailor-made electric curtains and periodic inspection of fixed electrical installations could not be accomplished without the full co-operation and detailed arrangements of both sides. In the course of the negotiation, while both parties had to devote themselves to the prolonged fight against the epidemic, we exercised the tacit understanding and mutual trust long established, completing the SLA renewal as scheduled in concerted efforts, ensuring the continued normal operation of the E&M services of the ICAC.
Compared with the previous five-year SLA, the new ten-year SLA entails a long-term partnership, which reflects the client’s satisfaction and confidence in the services provided by the EMSD. The ICAC has attached great importance to the quality of service and imposed strict requirements for cost control. The EMSD will continue to enhance cost-effectiveness and provide value-for-money quality E&M services to the ICAC for the next decade.