In our quest for quality and commitment to total customer satisfaction, our environmental programme plays a key role in our day-to-day activities. For such a diverse and comprehensive programme to be effective however, it is essential to have a clear vision and focused policies that will provide a visible road map for success. In arriving at our environmental policy, our triple-role as a good corporate citizen, a responsible service provider and a regulatory authority with both foresight and vision, has played a key factor.