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Benefits
to Customers by
Streamlining Work Arrangements
Shortcomings
of Previous Work Arrangements
In
the past, the maintenance responsibility for some
E&M installations (e.g. electrical systems)
was fragmented amongst relevant works departments
including EMSD & ArchSD. Such arrangement was
prone to inter-department coordination problems,
causing users’ confusion and frustration in identifying
the right parties for addressing their service requests.
Streamlined
Work Arrangements
To
tackle the aforementioned problems, the Environment,
Transport & Works Bureau (ETWB) reviewed the
situation and recently promulgated the ETWB Technical
Circular (Works) No. 9/2003, which streamlined the
demarcation of E&M maintenance responsibilities
among various works departments based on the one-stop
service principle with a view to enhancing service
responsiveness and single-point service accountability
to user departments.
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The
major change brought about by the technical
circular is the transfer of maintenance
responsibilities from the Architectural
Services Department (ArchSD) to the
Electrical & Mechanical Services
Trading Fund (EMSTF) for three particular
types of engineering installations,
namely, (i) "electrical distribution
systems (inclusive of lighting systems)"
(ii) "fountain installations"
and (iii) "cooling water mains
for air-conditioning & refrigeration",
all of which are collectively named
as "Transferred Services"
(see the diagram herein). The work scope
covers not only the E&M maintenance-related
works, but also the associated builder
works. The new work arrangements for
"Transferred Services", which
take effect from 1 April 2003 and last
for an interim period ending no later
than 1 April 2005, apply to all customers
except the Hospital Authority (HA) since
ArchSD continues to provide "Transferred
Services" to HA's Schedule I Hospitals
until 31 March 2004. |
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Arrangements
All “Transferred
Services”, including associated builder’s works,
remain to be funded by ArchSD. However, individual
user departments continue to fund those maintenance
services currently provided by EMSTF under the
existing SLA / AMC arrangements.
Ultimately,
the maintenance responsibilities and the required
funding for “Transferred Services”
will be devolved to individual user departments
so that they may continue to engage EMSTF for
provision of “Transferred Services” or to engage
alternative service providers in accordance with
relevant financial and/or ETWB circulars.
Benefits
To User Departments
The
EMSTF is committed to offering quality and value-for-money
E&M services to all customers through continuous
improvements. With the streamlined work arrangements
pivoted on the one-stop service principle, EMSTF
is charged with single-point service accountability,
which is instrumental in enhancing service delivery
in terms of responsiveness, efficiency and reliability.
So far, the devolution of “Transferred Services”
from ArchSD to EMSTF has all been satisfactory and
our customers enjoy the said benefits by forwarding
their service requests to the EMSTF direct through
relevant business units or the Central
Fault Call Centre ( Hotline No. : 2333 3762
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