GENERAL ENGINEERING SERVICES The General Engineering Services Division saw considerable business growth in the past year, as a result of clients requiring more services.   The engineering equipment and systems for the Cheung Sha Wan Government Office Building and Kowloon City Law Court were commissioned at the end of 1999/2000 while those for the Shatin Government Office Building and Fanling Law Court are expected to come into operation in late 2001. Upgrading and improvement works in existing government buildings will continue as a part of our services provided to clients. These include the upgrading of fire services facilities, mainly for sprinkler systems, in office buildings. A comprehensive Police Station Improvement Project covering some 60 police stations throughout the territory, including the renovation of report rooms and public interface areas, refurbishment of changing rooms, and automated security systems with contactless smartcard features,began last year and will run through to 2002/03. The pilot schemes for facilities management continue at the San Po Kong Government Office Building and Canton Road Government Office Building, to the clients' satisfaction.   " Customers' needs are our main concern, while we provide our full range of services in operations, maintenance, alterations, additions and improvements of their E&M installations. " - K.K. Choi, General Engineering Services Manager Another new business area, which should not be left out is our Indoor Air Quality initiatives. This division plays a dual role in monitoring indoor air quality while also ensuring the operations and maintenance of air-conditioning systems. The division has also participated in the trial for the indoor air quality measurement scheme (based on 12 parameters) launched by the Government, to ensure that quality indoor air is maintained at all government premises. Client relationship management continues to take precedence, in particular in the past year as the division prepares for Phase three of EMSTF's "untying" process, which affects some of its clients. A series of working level seminars have been held to enhance face-to-face communications with clients, and from April 2001, a structuring programme for the division's building services team has been underway to achieve better client focus. The gist of the restructuring has been to relocate the division's building services personnel to other EMSTF business units so that each business unit, together with their clients, will have direct access to building services professionals and supervisory staff. They in turn will work with other disciplines to provide one-stop, integrated and comprehensive building services together with E&M engineering services to clients. Looking to 2001/02, the key to steady business and further growth lies in boosting productivity gains, improving processes, cementing client relationships and introducing value added services. The division is also actively exploring partnership relationships with property management agencies for future co-operation opportunities in E&M and building services maintenance, should clients decide to outsource these services in the future.   Cheung Sha Wan Government Office Building, one of the many government office buildings EMSTF maintains. Staff conducting routine inspection on the roof of Cheung Sha Wan Government Office Building. Technician repairing the lighting system at the Kowloon City Law Courts Building.                 Top