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| MUNICIPAL
SECTOR SERVICES |
This has been a highly
satisfactory year for the Municipal Sector Division, with both
revenue growth and positive recognition from
many clients. The year also saw the commissioning and opening
of a series of new venues, including the Hong Kong Central Library,
the Hong Kong Heritage Museum, the Museum of Coastal Defence
and the Hong Kong Film Archive, contributing to the division's
business growth and portfolio of venues.
The division also successfully secured long-term service agreements
with the Post Office, Leisure and Cultural Services Department,
Food and Environmental Hygiene Department and Marine Department.
Actively exploring new businessopportunities, it is also looking
into areas such as E&M installations and improvement works
and identifying new prospects in government subsidised organisations
and autonomous bodies.
During the year, the division's highly motivated staff team
received recognition from the Food and Environmental Hygiene
Department (FEHD) for its prompt services in cleaning the air
ducts at all FEHD
markets, at extremely short notice, upon the outbreak of Bird
Flu in
May 2001. The division also received commendations from various
clients for its support, including the Hong Kong Heritage Museum
and the Hong Kong Central Library. The division committed every
effort, ensuring that all necessary plant and equipment was
ready
and in order, prior to the opening of the venues. The Leisure
and Cultural Services Department also echoed this recognition
for the round-the-clock maintenance services provided by the
division,
over a ruptured chilled water mains pipe at their headquarters.
Responding to the increasing trend for IT and the new technologies,
the division is actively equipping staff for the new challenges
ahead. This includes training in, and an awareness of, new equipment
in areas such as cremators and stage lighting, where the use
of embedded IT system is increasing. |
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"
Service excellence and total
customer satisfaction are the
underlying motives for the
continuous improvement of our
services. We have a proven track
record in providing dedicated
services to meet customer needs. "
- Frank Chan, Municipal Sector
Manager |
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| Members
of the public enjoying exhibits at the Hong Kong Heritage
Museum. |
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Looking ahead, the division's business volume is likely to plateau
as most of the territory's major municipal facilities have been
commissioned in the past two years. The challenge for the division
continues to be the enhancement of services to existing customers,
and continuous internal improvement. A focus for the coming
year is
to strengthen its one-stop shop services by integrating its
building services, electronics, electrical, mechanical and air-conditioning
teams, so that clients will enjoy even speedier services via
a single point of contact.
The division is investing in staff training and the development
of in-house expertise. The focus for next year will be on securing
existing business, investing in human resources and exploring
new business opportunities.
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| A
library user surfing the internet at the Hong Kong Central
Library. |
| The
Hong Kong Museum of Coastal Defence, another venue maintained
by EMSTF. |
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| Staff
inspecting a film projector at the Hong Kong Film Archive.
Handling old film copies calls for special expertise. |
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