HEALTH SECTOR SERVICES
One-Stop Shop Service ...
Saving Client Time And Resources

n the year under review, the Health Sector Division launched a pilot scheme to provide one-stop service at the Pamela Youde Nethersole Eastern Hospital. Under the scheme, the client interfaces with only one resident EMSTF contact person who is responsible for all E&M and building services, thus saving client time and resources. The pilot was successful and extended to include a facilities management model to incorporate biomedical electronics and other services. Medical electronic equipment maintenance is one of our responsibilities. A technician is explaining equipment operations to a nurse at the Tseung Kwan O Hospital.

The division also helped to enhance the Asset Management System of the Hospital Authority (HA) to facilitate on-line job tracking for users (ward managers). A Risk Management Plan will be developed to facilitate the clients' resource management decision process and forward procurement and replacement planning. Subject to satisfactory progress, the division will recommend to HA to extend the service to other client venues.

During the past year, the division took up services at the Tseung Kwan O Hospital, North District Hospital, Kowloon Hospital Re-habilitation Centre and Butterfly Laundry. Clients enjoy our quality services at attractive prices, reflecting the division's overall productivity gain.

Replacement gas fueled boilers at the Queen Elizabeth Hospital generate steam for sterilisers and other medical equipment. We provided consultancy and technical support on the replacement process.To help clients save energy, the division launched energy conservation projects at 13 hospitals and clinics, and engaged consultants to help clients draw up base line assessments, and measurement and verification methodologies. The division also provided consultancy and technical support to the Queen Elizabeth Hospital on the replacement of its 30-year-old steam boilers and hot water supply system with more environment-friendly and energy efficient gas-fueled boilers. It was a major step forward for the hospital in energy conservation and environmental protection, and the division was proud to be part of the initiative.

During the year the division also took over maintenance responsibilities at several new venues under the Department of Health such as primary health care centres in Kowloon Bay and Cheung Sha Wan.

Checking a Chemistry Analyser at a public hospital.Though the HA is scheduled to be "untied" this August, the division is confident that the partnership with the HA will continue to be mutually beneficial. More innovative IT applications, such as computerised condition-based monitoring systems and a fully integrated Central Control Monitoring System, will greatly enhance efficiency and communications. In addition, the division is planning to provide biomedical equipment maintenance service to all ex-subvented (Schedule 2) hospitals in 2000/01. The division is aiming for another year of steady growth.

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