ISO 9001: 2000 and Integrated Management System
In August 2002 it was congratulations all round, not only because all nine of our Strategic Business Units (SBUs) gained their ISO 9001:2000 upgrade certification (almost two months ahead of schedule), but also because we became one of the few organisations in Hong Kong to integrate our three management systems ­ ISO 9001, ISO 14001 and OHSAS 18001, under a single Integrated Management System (IMS). IMS moves away from the individual system approach to "Quality", "Environment" and "Occupational Health & Safety", focusing on a process approach that brings greater synergy to our activities. This means less duplication, less resource requirements, less audit frequency, as well as improved work flow between the "three" systems.

8th Asia Pacific Quality Organisation Conference

Delegates hard at work at the Conference.

Mr. Michael Leung, Assistant Director/Business Development presented a paper on EMSD's journey to customer satisfaction at the 8th Asia Pacific Quality Organisation Conference, which was held in Beijing in September 2002. The conference brings specialist knowledge together and promotes quality practices throughout the Asia Pacific. This sharing of experiences on quality and productivity improvement deepens mutual understanding and helps to foster ties among quality professionals from around the world.

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