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Latest Technology for Better Service to Customers
EMSD
will launch a new Customer Support Centre (CSC) in
its new headquarters in Kowloon Bay in mid-2005,
offering state-of-the-art telecommunications and
monitoring equipment and services for our customers
round the clock.
The centre-piece of the CSC is a
10-metre video wall that can simultaneously display
video or data information from 60 different
sources.With video cameras installed at strategic
locations, it will be easy to monitor road traffic,
flooding situations, restricted areas and even the
whereabouts of dangerous animals like crocodiles at
large. Of course, it also monitors your E&M
facilities.
This communication centre can receive, consolidate
and dispatch integrated information via video,
audio, phone, letter, fax, email, and SMS. It
contains the ideal setup for a command centre for
fault call handling and strategic operations.
Meanwhile, EMSD has recently started to develop an
integrated Corporate Computer System (CCS), to serve
customers better with more integrated information.
This CCS system closely knits all our major
engineering services and corporate activities
together under a central database. When it becomes
fully operational in mid 2006, we will leverage on
this shared access of cross-functional data to
handle customers' requests for services more
promptly, and more frequently update our clients on
services related data.
EMSD has selected the mySAP ERP software package
from Germany's SAP Company as the core software
platform for CCS. Through this powerful software,
we will be able to deliver more reliable,
professional and efficient E&M services. |
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Certificate of Professional
Facility Management Establishment |
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EMSTF registered as a Professional Facility Management
Establishment
EMSTF has been registered as a Professional Facility
Management Establishment by The Hong Kong Institute
of Facility Management Ltd (HKIFM) in recognition of
our active advocation of quality practice in the
management of the built environment and facilities.
The HKIFM is a non-profit making organisation formed
in 2000 by a group of professional people actively
involved in the field of Facility Management (FM). It
aims to provide the opportunity for practitioners from
different professional backgrounds to acquire a
recognised professional facility management
qualification.
With good FM, customers can enjoy one-stop shop
convenience, faster response, attendant cost savings,
and reduced equipment downtime. The practice of FM
enables us to provide a broader and more all-rounded
range of supporting services to our customers.
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Li Man-ching
Receives Civil Service Commendation
Our
colleague Mr Li Man-ching, Shift Charge Engineer,
received a certificate of commendation from the
Secretary for the Civil Service, Mr Joseph Wong, on 17
September 2004, for his consistently excellent
performance.
On that occasion, 75 civil servants from 37 government
departments received awards under the Secretary for
the Civil Service's Commendation Award Scheme. At the
presentation ceremony, Mr Li shared his joy with other
awardees, invited families and guests present. The
Chief Executive attended the cocktail party afterwards
to congratulate the awardees.
Encouraged by Mr Li's exemplary performance, other
members of EMSD will also do their very best in
serving customers and the public at large.
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Mr Li Man-ching (first from right)
poses with Secretary for Environment, Transport and
Works Dr Sarah Liao (second from right) and EMSD
Director Mr Roger Lai (second from left) and Mrs Li
(first from left). |
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Developing an
Administrative Computer System for Fire Services
Department
EMSD
was awarded a contract for developing an
Administrative Computer System (ACS) for the
Commercial Buildings & Premises Division of the Fire
Services Department (FSD) in October 2004. This is an
IT system implementation and integration project, and
the contract was awarded through competitive tendering
exercise. The main objective of the system is to
automate the workflows in various aspects of FSD's
operations. The PRINCE and SSADM methodologies will be
used in the management and development of the ACS.
The winning of the contract demonstrates that EMSD can
provide IT and high technology services on top of the
existing E&M services to clients at competitive prices
with exceptional value.
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EMSD
lady shines in the Olympics
EMSD
has a diversity of talents among its staff, but these
talents may not always be noticed until they are given
the limelight, locally or even globally. One of these
talented colleagues is Wendy Chim, who distinguished
herself at the Olympics in Athens as a referee in the
table tennis competitions.
Wendy was one of the 24 referees, each from a
different country / territory, who refereed at the
table tennis games. Among them, only 4 were women, and
only 5 were from Asia. With her stable performance,
she was given the privilege to referee for the finals
of the ladies' singles.
Under the current grading system of the International
Table Tennis Federation, referees are categorised into
"Blue Badge" (the highest order) and "White Badge". In
mid 2004, Wendy was among the first batch of 15
referees to receive the supreme honour of the Blue
Badge.
At EMSD, our sincerest congratulations go to Wendy -
the pride of the Department - and we trust that Wendy
will continue to make contribution in the world of
table tennis.
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Wendy Chim (second from right) at the
finals, with the champion - Zhang Yining (first from
right) from China.
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Postgraduate Education
Centre of CUHK's Medical Faculty |
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Health
Sector Division Wins CUHK Contract
EMSD's
Health Sector Division has recently won a 2-year
contract with the Chinese University of Hong Kong (CUHK),
on a 1-year fixed and 1-year renewable basis, for the
provision of operation, repair and maintenance
services for the facilities in its two buildings in
Prince of Wales Hospital, Sha Tin. The two buildings
are the Postgraduate Education Centre and Madam S.H.
Ho Hostel (New Phase).
CUHK invited EMSTF, amongst some other sizable
organizations, to tender for the contract in mid 2004.
An analysis concludes that EMSTF's success in winning
the contract not only hinged on EMSTF's reputation for
quality services earned over the years, but also on
its flexibility in offering suitable service
arrangements and terms that meet customer needs. |
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Madam SH Ho Hostel for
CUHK medical students |
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