Since 1966, Caroline Hill in Causeway Bay has been synonymous with EMSD. The Caroline Hill headquarters saw the Department evolve and grow with Hong Kong to become the modern and sophisticated public service organisation that it is today. Paralleling the evolution of Hong Kong itself, the four-decade Caroline Hill era is a success story of thriving growth and development.

The 21st century, however, brings new demands and challenges. Organisations today must be more agile, versatile and progressive than ever before.

Recognising this, EMSD could see that its next stage of development would require a larger and more modern headquarters in which it could grow while staying true to its mission and vision. The Department is very conscious of the need to safeguard its heritage of reliable, comprehensive and cost-effective E&M engineering service. It must continue to be an effective regulatory agency in matters of electrical, gas and mechanical safety. It must take the lead, as it has in the past, in promoting energy efficiency and conservation in Hong Kong. And it must also continue to harness the latest technologies from around the world so as to take its work to new levels of effectiveness and excellence. The Caroline Hill era fostered a strong service culture and a unique EMSD heritage in all of these areas, providing a solid foundation for further growth.