EMSD Performance Pledge

• Gas Safety (Gas Safety Ordinance)

  Type of Service		Target Response Time (Working Days)
  1.	Registration of installers	12
  2.	Registration of contractors	38
  3.	Approval for construction of notifiable gas installations	30
  4.	Approval for use of notifiable gas installations	12
  5.	Approval for use of equipment/materials	26
  6.	Scheduling and inspection of LPG road tankers and cylinder wagons	18
  7.	Enlistment of competent persons for LPG installations/gasholders	25
  8.	Registration of Gas Supply Company	40

• LPG Vehicle Safety

  Type of Service		Target Response Time (Working Days)
  1.	Enlistment of competent persons for maintenance of fuel systems	25
  2.	Approval for use of LPG fuel tanks in vehicles	26
  3.	Approval for construction of filling stations	30
  4.	Approval for use of filling stations	12

• Electricity Safety (Electricity Ordinance)

  Type of Service		Target Response Time (Working Days)
  1.	Registration of electrical workers/ contractors/ competent persons	13
  2.	Registration of generating facilities	40
  3.	Registration of recognised certification bodies and manufacturers	17
  4.	Endorsement of testing certificates of electrical installations	13

• Lift and Escalator Safety (Lifts and Escalators Ordinance)

  Type of Service		Target Response Time (Working Days)
  1.	Registration of lift/escalator contractors	40
  2.	Registration of lift/escalator engineers	40
  3.	Registration of lift/escalator workers	40
  4.	Issue of use permits permitting the lifts/escalators to be put into use and operation	13
  5.	Issue of use permits permitting the lifts/escalators to continue to be used and operated	13

• Amusement Ride Safety (Amusement Rides (Safety) Ordinance)

  Type of Service		Target Response Time (Working Days)
  1.	Approval of design and construction of amusement rides (capacity of less than or equal to 20 persons) (a)	34
  2.	Approval of design and construction of amusement rides (capacity of 21 or more persons) (b)	48
  3.	Issue of permits to use for amusement rides	13
  	(a) for example, mini trains. (b) for example, roller coasters.

• Builder's Lift and Tower Working Platform Safety
  (Builders’ Lifts and Tower Working Platforms (Safety) Ordinance)

  Type of Service		Target Response Time (Working Days)
  1.	Approval of design and construction of builders’ lifts and tower working platforms	34
  2.	Endorsement of periodic test certificates for builders’ lifts and tower working platforms	12
  3.	Issue of permits to use for builders’ lifts and tower working platforms	12

• Energy Efficiency

  Type of Service		Target Response Time (Working Days)
  1.	Registration of Voluntary Energy Efficiency Labelling Scheme	17
  2.	Registration of The Hong Kong Energy Efficiency Registration Scheme for Buildings	17
  3.	Approval of Applications under the voluntary water-cooled air-conditioning system scheme	17
  4.	Processing of product submissions under Mandatory Energy Efficiency Labelling Scheme	17
  5.	Registration of Registered Energy Assessors under the Mandatory Building Energy Code (BEC) Scheme	40

• Reports and Complaints

  Type of Service		Target Response Time (Working Days)
  1.	Complaint and Report of Malpractice or Illegal Installations	10 Note 1
  Note 1 For complicated case or cases involving other parties, an interim response will be provided within 10 working days to be followed by substantive reply as soon as possible.

• Lifts/Escalators at Footbridges, Subways, Markets and Clinics,
  Lighting and Ventilation Equipment at Public Transport Interchanges,
  Footbridge and Subway Lighting, Traffic Signals

  Type of Electrical and Mechanical Maintenance Service			Target Response Time
  1.	Report of major malfunctions Note 2
  	a)	Lifts at footbridges, subways, DH Note 3 clinics and FEHD Note 4 public markets	30 minutes
  	b)	Escalators at footbridges, subways and FEHD public markets	30 minutes
  	c)	Lighting and ventilation equipment at public transport interchanges	1 hour
  	d)	Lighting equipment at footbridges and subways	2 hours
  	e)	Traffic signals	2.5 hours
  2.	Report of other defects Note 5
  	a)	Lifts at footbridges, subways, DH clinics and FEHD public markets	1 hour
  	b)	Escalators at footbridges, subways and FEHD public markets	1 hour
  	c)	Lighting and ventilation equipment at public transport interchanges	1 working day
  	d)	Lighting equipment at footbridges and subways	1 working day
  	e)	Traffic signals	1 working day
  	f)	Drinking fountains at leisure venues	3 hours
  Note 2 Major malfunctions - Defects which may cause imminent danger/risk of life to the public. For example, passengers may be trapped in a malfunctioned lift, etc. Note 3 DH = Department of Health Note 4 FEHD = Food and Environmental Hygiene Department Note 5 Other defects - Defects which may cause nuisance/inconvenience (but not danger) to the public. For example, the malfunctioning of a lift without trapped passengers.