Performance Pledges & Pledge Performance

The Electrical and Mechanical Services Department (EMSD) is the regulatory agency for the electrical, gas and mechanical systems used in Hong Kong. Our main responsibility is to safeguard public safety through implementation of a set of comprehensive regulatory frameworks and systems on electrical, mechanical and gas applications and working closely with the community on public education. It is also our aim that these systems and equipment function properly and in an environmentally friendly manner, enabling the people of Hong Kong to enjoy a better quality of life. Our pledge to your safety and quality of life are as follows.

Performance Pledge

Customer Services

Our Registration and Permit Office on the ground floor of our headquarters at 3 Kai Shing Street, Kowloon Bay provides an efficient and reliable service to process applications for the trades in matters of registration, approval of submissions, endorsement of certificates, issue of permits, and in the handling of reports and enquiries.

Submission of Applications

Enquiries and Reporting

Suggestions and Complaints