Telephone enquiries about our services can be made to our operator-manned, 24-hour hotline. Should the information requested could not be provided instantly over the telephone, we shall return your call as soon as possible. Additionally, you may ask for the relevant application forms and information to be faxed to you via the hotline. To report malfunctions or defects with regard to traffic signals, drinking fountains at leisure venues, lighting equipment at footbridges and subways, lighting and ventilation equipment at public transport interchanges, lifts or escalators at footbridges, subways, DH clinics and FEHD public markets, you can call our 24-hour Information Service Centre. Telephone numbers of our enquiries hotline and Information Service Centre are as follows:
| Telephone Number | |
|---|---|
Enquiries Hotline on:
|
1823 |
Fault-Reporting on:
|
2333 3762 |
If emergency assistance is required or if there is a possibility of immediate danger, you should call the Fire Services Department’s 24-hour hotline 2723 2233 or dial 999.
Information on EMSD can also be obtained from our homepage at www.emsd.gov.hk while general email enquiries can be directed to info@emsd.gov.hk.