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Digital Log-books System for Lifts and Escalators

Background

The Lifts and Escalators Ordinance requires the responsible persons (RPs) for lifts/escalators to keep a log-book to record the works details in relation to their lifts/escalators. Since 1987, the log-book has always been in paper format. With the rapid technological development in recent years, members of the public and the trade are getting more used to handling daily matters with digital tools. Meanwhile, digital technologies such as cloud and blockchain technologies are becoming more popular. To make good use of the digital technologies to benefit the public and the trade, the Electrical and Mechanical Services Department (EMSD) rolled out the Digital Log-books System for Lifts and Escalators with blockchain technology to replace the log-books in paper format on 30 November 2022.

Features of Digital Log-books

Through the mobile app of the Digital Log-books system, lift/escalator workers could upload the works details for lifts/escalators to the cloud system with ease. The EMSD, responsible persons ("RPs") and registered lift/escalator contractors ("RCs") could download and view the previous and latest works record of the lifts/escalators anytime and anywhere through the mobile app or web portal of the system. Blockchain technology would be applied for storage of the log-book records, rendering the records tamper-resistant and ensuring the authenticity of the log-book content.

System Architecture of Digital Log-books
System Architecture of Digital Log-books


The system could also carry out data analysis on collected information to help various stakeholders better understand the performance and condition of the lifts/escalators. It would facilitate joint monitoring, smart regulation and effective collaborations, thereby enhancing the efficiency of management of lifts/escalators and the reliability of lift/escalator services.

Promotional Video of Digital Log-books

 

Digital Log-books for Lifts and Escalators - Responsible Person Chapter
Digital Log-books for Lifts and Escalators - Responsible Person Chapter

(Cantonese V/O with Traditional Chinese and English subtitles)

Various Functions of
Digital Log-books
Various Functions of Digital Log-books

Digital Log-books - A Breakthrough Concept
Digital Log-books - A Breakthrough Concept

(Available in Traditional Chinese Only)

Digital Log-books - Web Portal Preliminary Design
Digital Log-books - Web Portal Preliminary Design

Digital Log-books - Mobile App Preliminary Design
Digital Log-books - Mobile App Preliminary Design

 
--- source by YouTube (external) ---

Benefits of Digital Log-books

  • Responsible Persons (RPs)

    The Digital Log-books could help RPs follow up the works on lifts/escalators and analyze the condition of the lifts/escalators, enabling them to provide better facility management services.

  • Registered Lift/Escalator Contractors (RCs)

    The Digital Log-books could help RCs check the workers’ performance in carrying out lift/escalator works, understand the time required for repair and maintenance works, enabling them to further optimize the work schedule for better allocation of manpower and resources.

  • Registered Lift/Escalator Engineers and Workers (REs & RWs)

    The Digital Log-books could help RWs obtain the necessary information for their works in real-time and submit works reports more efficiently.

  • EMSD

    The Digital Log-books could help EMSD find out the characteristics of different lifts/escalators for a better understanding of the situation of the trade and in turn formulate appropriate work guidelines and policies to facilitate trade development.

Development of Digital Log-books

The system development work for the Digital Log-books commenced in mid-2021. At the early stage of development, the EMSD set up extensive consultation channels with the RPs and the trade to collect users’ requirements and feedbacks for enhancement of the system. Working groups with the Building Services Operation and Maintenance Executives Society (BSOMES), Housing Authority (HA), MTR Corporation (MTRC), the Lift and Escalator Contractors Association (LECA), the Registered Elevator & Escalator Contractors Association Ltd. (REECAL) and the Hong Kong General Union of Lift and Escalator Employees (HKGULEE) have been formed and multiple meetings with each of the working groups have been held. All working groups have expressed their support for the Digital Log-books system and have given very positive feedback on the system design.

Meeting between BSOMES and EMSD
Meeting between BSOMES and EMSD


Meeting between LECA, REECAL and EMSD
Meeting between LECA, REECAL and EMSD


Meeting between HA and EMSD
Meeting between HA and EMSD



To ensure the Digital Log-books system works well, before the system roll-out, the EMSD worked with the RPs and the trade to carry out system trial on over 3000 lifts and escalators, with the aim to continuously improve the system design. Trial participants were provided with user manuals, training programmes and hotline services for trouble-shooting and opinion collection.

Roll-out of Digital Log-books

The Digital Log-books system was officially launched on 30 November 2022, in a free-of-charge basis. The templates of the digital log-books have been specified to be the form suitable for recording information and particulars of lifts/escalators. Adoption of digital log-books for recording relevant information of a lift/escalator will be regarded as an alternative way for the RP to comply with the statutory requirements of keeping a log-book for the lift/escalator. Any RPs interested in adopting digital log-books can contact their appointed registered lift/escalator contractor to arrange for activation of the digital log-books designated for their lifts/escalators. The RP can then create an account for access to the information of lifts/escalators (i.e. basic particulars, information of lifts/escalators works, details of equipment breakdown, incidents, etc.) with their given location identities via a mobile device or computer ubiquitously.

User Guide Manuals

(Available in Traditional Chinese Only)

Presentation for Introduction of Digital Log-books

Publicity Materials

Poster
Digital Log-books for Lifts and Escalators - Poster

[PDF format (1.27 MB)]

  • Digital Log-books for Lifts & Escalators

    • Replace paper-bound log-books, more environmentally friendly
    • Adopt blockchain Technology for content authenticity
    • Input and view works records anytime & anywhere efficiently
    • Receive smart notifications well aware of important items
    • View dashboards for lift & escalator performance

Enquiry

  • Hotline

    Office hour: Monday to Friday, 9am-6pm (Public Holiday not included)

    • IT Support Issue - (852) 3741 8880
    • Operational Issue - (852) 9761 6685

  • Email

    For any suggestions and comments:

 

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Digital Log-books for Lifts and Escalators
Important Notice

Digital Log-books System has been rolled out on 30 November 2022.

Currently more than 56 000 lifts and escalators have adopted the Digital Log-books, accounting for about 70% of the total number of lifts and escalators in Hong Kong.

Digital Log-books EMSD